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FAQs

Terms and Conditions 

Cancellation/Refund Policy

We want you to love what you order from L. Makai. If you received one of items within 30 days and aren't in love with it, go ahead and send it back. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). As long as there isn't any evidence of wear, the piece(s) are in the same condition as it was sent, you've repacked the gift in its original condition and packaging, there shouldn't be any problem in processing your return.

If you need to return an item, simply email Lauren at Lauren@LMakai.com. If the item you're returning is defective then we'll email you a prepaid return shipping label. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within five weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note credit/refund reflection is dependent upon your bank's cycle.

If you received a L. Makai gift and would like to exchange it, we can issue you a one time use L. Makai promo code for the amount the gift purchased and pre-paid return postage. Email Lauren at Lauren@LMakai.com to make this arrangement. 

Return Mailing Address:

L.Makai
2046 Hillhurst Ave. #39
Los Angeles, CA 90027
 
tel. (323) 522-4476
 
Shipping

We can ship anywhere in the United States! Orders take 2-3 day to fulfill. If for some reason there's an unexpected delay you will be emailed immediately. Once your item is shipped you'll receive an email notifying you with a tracking number to follow your order. 

Basic Jewelry Care Advice

  • Avoid abrasive surfaces that could scratch your jewelry. It’s not a bad idea to store your jewelry separately from the rest of your jewelry for this reason. 
  • Use cosmetics before putting on your jewelry. Makeup, perfumes, and lotions can all effect jewelry finishes.
  • Oils from your skin can naturally affect jewelry. Avoid wearing jewelry while exercising or strenuous activities. 
  • Remove jewelry before bathing or swimming. Salt water and chlorine can affect the color and can damage metals.
  • Avoid wearing jewelry when using household cleaning products. 

What is Gold Plate over Sterling Silver? Instead of using a low quality base metal, we cast our pieces in sterling silver. Many people have sensitivities to base metals. Using sterling silver can oftentimes reduce a skin irritation to metal allergies. The sterling silver is then coated in a thin layer of nickel and plated in 14K or 18K gold. 

How do I care for Gold Plated Jewelry? Keep away from abrasive materials. Scratching the surface with wear the gold coating. To clean gold plated jewelry submerge the piece in lukewarm water, add a couple drops of non-coating dishsoap. Use a non-abrasive cloth to gently dry. Don’t let the soapy water dry on the piece. This could leave water marks. Polishing plated jewelry polishing cloth can sometimes damage the surface of the jewelry depending on the polishing chemical and how vigorously you rub the piece. It's important to know that any plated material will wear. The good news - Once your jewelry has been worn, loved, and seen the wear of everyday life your pieces can be replated and brought back to it's original shinny look. 

Sterling Silver We use a combination sterling and oxidized silver. Use a polishing cloth to bring back polished silver to its original shine. Tarnished silver is not necessarily damaged. It’s only been naturally exposed to elements in the air that have affected its appearance. Avoid polishing intentionally oxidized areas.

What is Oxidized Sterling Silver? Oxidization is a naturally occurring process when metals are exposed to oxygen. Oxidzation over time will make metals appear tarnished or not as shiny.  However, we intentionally speed up this process to achieve a darkened antique look by exposing sterling silver to a sulfur solution. This is how we achieve our darkened chains and contrast in our silver collection.

How do I care for my oxidized sterling silver? With time and wear, the oxidized sterling silver will lighten and, in a sense, polish itself. Be sure to avoid contact with chlorine, perfumes, lotions, polishing solutions. Oxidized silver can always be reoxidized to return it to it’s original appearance. 

Contact Us
L. Makai welcomes your questions or comments regarding the Terms.  Please email Lauren Makai directly at Lauren@LMakai.com 
City of Opertation: Los Angeles, CA

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Agreement between user and www.LMakai.com

Welcome to www.LMakai.com. The www.LMakai.com website (the "Site") is comprised of various web pages operated by L. Makai www.LMakai.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.LMakai.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.LMakai.com is a E-commerce Site LMakai.com sells locally made products designed by Lauren Makai. L.Makai is also a platform for Lauren Makai + Friends to share thoughts, stories, and happenings to the online community.

Privacy

Your use of www.LMakai.com is subject to L. Makai's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.LMakai.com or sending emails to L. Makai constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that L. Makai is not responsible for third party access to your account that results from theft or misappropriation of your account. L. Makai and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

L. Makai does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.LMakai.com only with permission of a parent or guardian.

Links to third party sites/Third party services

www.LMakai.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of L. Makai and L. Makai is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. L. Makai is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by L. Makai of the site or any association with its operators.

Certain services made available via www.LMakai.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.LMakai.com domain, you hereby acknowledge and consent that L. Makai may share such information and data with any third party with whom L. Makai has a contractual relationship to provide the requested product, service or functionality on behalf of www.LMakai.com users and customers.

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.LMakai.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to L. Makai that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of L. Makai or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. L. Makai content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of L. Makai and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of L. Makai or our licensors except as expressly authorized by these Terms.

Third Party Accounts

You will be able to connect your L. Makai account to third party accounts. By connecting your L. Makai account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users

The Service is controlled, operated and administered by L. Makai from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the L. Makai Content accessed through www.LMakai.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless L. Makai, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. L. Makai reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with L. Makai in asserting any available defenses.

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. L. MAKAI AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

L. MAKAI AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. L. MAKAI AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL L. MAKAI AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES

FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF L. MAKAI OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/access restriction

L. Makai reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and L. Makai as a result of this agreement or use of the Site. L. Makai's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of L. Makai's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by L. Makai with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and L. Makai with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and L. Makai with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

L. Makai reserves the right, in its sole discretion, to change the Terms under which www.LMakai.com is offered. The most current version of the Terms will supersede all previous versions. L. Makai encourages you to periodically review the Terms to stay informed of our updates.

Effective as of October 16, 2012